0 credits at level HE5
This module will enhance the students understanding of the importance of quality management for operations an organisation and how it can be achieved through application of Six sigma, Taguchi and TQM methodologies.
• Need for quality management in an operation
• Factors affecting quality management for various kinds of organisations
• Importance of using IS for quality management
• Managing finances
• Management in different parts of the world
• Managing teams
• Managing performance through benchmarking
• Essential components of quality management
• Quality management through TQM
• Six sigma quality management
• Employing Taguchi’s principles for Quality management
• Adopting quality Management method to suit type of process
• Evaluating processes to design benchmarking tools for quality management
A variety of teaching and learning methods including; lectures, seminars and presentation, practical work, e-learning (Web-CT), workshops, tutorials, study groups, videos, independent study, directed reading and research are employed to develop the knowledge and skills of a diverse group of learners.
Typical allocation of working hours would be:
Formal Lectures 21
Assignment Work 60
Directed Reading 38
Background Research 60
Total Hours: 200
The Learning outcomes will be assessed through coursework reports, presentations, and an examination.
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||• Demonstrate an understanding of the significance of quality management in an organisation||1) Describe the areas of the organisation in which quality management is used and how tools are useful to achieve this objective|
|2.||• Knowledge of various quality management systems||2) Describe differences between three major quality management systems|
|3.||• Ability to demonstrate application of 14 principles of TQM||3) Describe how TQM can be used to improve the operational performance|
|4.||• Demonstrate ability to use Taguchi’s principles for evaluating cost of poor quality||4) Describe how taguchi’s methods can be employed to improve quality in design of products and services|
|5.||• Knowledge of Six sigma quality management process||5) Demonstrate the usefulness of six sigma using examples of successful application|
|6.||• Identify use of various quality management methodologies for various situations in organisations||6) Describe the important aspects of operations and quality management tools|
Your achievement of the learning outcomes for this module will be tested as follows:
Before taking this module you must have successfully completed the following:
No restrictions apply.
Dale, B.G., Wiele, T and Iwaarden, J.(2003) Ed., Managing quality, Oxford, Blackwell.
Taguchi, G., Choudhary, S. and Wu, Y. (2004) Taguchi’s Quality engineering handbook, John Wiley.
Pzydek, T. (2003) The six sigma handbook, revised and expanded: A complete guide for greenbelt, blackbelts and managers at all levels, McGrawhill.
|Host Subject Group:||Business Logistics and Information Systems|
|User Name||Date Accessed||Action|