12 credits at level HE5
This module will provide managers with an understanding of the nature of effective planning and management of work activities. It aims to develop the essential skills required to manage activities in order to meet the quality demands of the organisation and their customers.
The module aims to help the student to:
Understand the concepts used in the analysis of business performance
Identify and analyse key processes within service operations
Apply appropriate operations management concepts when examining business performance issues
Increase their awareness of health and safety issues
The Operational process and the relationship with other functional systems in the business context.
Performance Measurement assessment and improvement
Quality, flexibility and the concept of customer service.
Health and safety at work
This module is part of the DIPLOMA OF CPD course and is available also as part of the University Continuing Professional Development provision.
Delivery of the module will be via a traditional learning approach that uses lectures and workshop/tutorials.
Students are expected to use classroom materials and other resources to provide the underpinning knowledge and understanding for the module. This will be supported by tutor led workshops and discussions.
Learning outcomes will be assessed through one piece of course work which will explore issues of quality within the business and approaches to product and service delivery.
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||Achieve understanding of the concepts used in the analysis of business performance||Discuss the role and importance of performance measurement|
|2.||Identify and analyse key processes within service operations||Undertake a review of the concepts relating to business performance measurement.|
|3.||Apply appropriate operations management concepts when examining business performance issues||Provide an evaluation of an aspect of business performance|
|4.||Increase awareness of health and safety issues||Demonstrate knowledge of health and safety at work|
Your achievement of the learning outcomes for this module will be tested as follows:
There are no prerequisites for this module.
No restrictions apply.
Hannagan, T (2002), Management Concepts and Practice, 3e, Pitman, London
Slack, N.,(2004), Operations Management, (4e): Financial Times- Pearson Publishing, Harlow .
Journals and online resources
Quality Management Journal
|Host Subject Group:|
|User Name||Date Accessed||Action|