15 credits at level HE4
The module is designed to introduce and establish good working practice within the Complementary Therapy industry. You will develop knowledge and understanding of legislation relevant to working in complementary therapies in a salon-based environment, and professional ethics and codes of practice. You will undertake practical work-based experience in the college salon and, in addition to further developing your practical skills, you will learn about the policies and practices of the college salon. This module covers a broad area of content however, the coverage is commensurate with the level and credits for the module. Completion of this module does not give you a licence to practice in complementary therapies.
• The complementary therapies industry: types of employment and employment opportunities; relevant skills and knowledge required; regulatory bodies.
• Introduction to key legislation e.g., Health and safety (Health and Safety at Work Act 1974; Control of Substances Hazardous to Health (COSHH) regulations; Manual Handling Operations 1992; Personal protective equipment at work regulations 1992; Provision and use of work equipment regulations 1992; Fire precautions regulations 1997; The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR)); Data Protection Act 1998; Trades Description Act 1968; Disability Discrimination Act and the provision of services.
• Codes of conduct and ethical considerations: Professionalism (e.g., professional ethics; professional behaviour; respecting client privacy; obligations towards the client; professional bodies/national training organisations such as the Skills Sector for Health, International Federation of Professional Aromatherapists (IFPA), International Federation of Reflexologists, and other relevant professional bodies); Codes of conduct (e.g., obtaining consent of parent/guardian, GP’s consent before treating minors, GP referral, understanding of codes of conduct relevant to the industry); Ethics (e.g., maintaining and upholding the dignity and honour of the profession); Holistic approach (e.g., the term ‘holistic’ and its practice, a professional and caring approach, the role of the therapist in the effective administration and organisation of the practice); Codes of practice.
• Insurance for practical therapists: working to health and safety regulations (e.g., ‘patch test’/‘sensitivity test’ on a client who is prone to allergic reactions); Insurance cover: (e.g., the purpose of professional indemnity insurance and public liability insurance, areas requiring specialist cover, insurance providers); ethics and codes of practice (e.g., ensuring therapists understand that they cannot presume specialist knowledge outside their own training, recording of all details pertaining to the client’s medical background and treatment to ensure that all procedures are adhered to, in case of a claim or enquiry).
• Introduction to the polices and practices in the college salon: e.g., health and safety, salon standards, commercial timings, appeals procedures for assessment, customer complaints procedure, refunds procedures, reception procedure, fire evacuation procedure, consultation procedure and client records.
• Interpersonal and communication skills: Professionalism (e.g., dealing with enquiries and questions from clients or other professionals, professional links with GPs and any other related therapies professionals); treatment knowledge (e.g., complementary therapies as a non-diagnostic form of therapy, effectiveness of complementary therapy treatment, managing client expectations); consultation (e.g., conducting a thorough question and answer session with the client or other professional involved in the client’s welfare; interpersonal skills; the effectiveness of treatment programmes and their relevance to the viability of the practice).
• Practical Techniques: Further development of practical skills and knowledge (developed in the Aromatherapy, Massage Therapies and/or Reflexology Modules) in a realistic working environment providing the opportunity for case history taking, treatment evaluation and development of reflective practice skills.
Study, academic and transferable skills: communication skills including active listening and questioning; diversity; working effectively with others: ICT: research skills; reading academic literature
Reflective practice: Reflecting on, and evaluating, practice; maintaining a journal; models of reflection.
You will learn through a variety of teaching methods including lectures, practical demonstrations, group activities, tutorials and class-based activities. You will also participate in a practical work-based experience in the college salon. There will be two assessment items. The first is an assignment in which you will conduct research into key legislation, professional codes of ethics, and the policies and procedures of the college salon. You will then discuss how the findings apply to your work in the salon. The second item is a work-based practice portfolio in which you will provide evidence of two observation of your practice, tutor’s report, treatment plans and an evaluation of treatment plans, a reflective journal and updated personal/professional development plan (PDP).
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||Understand and apply key legislation relevant to working in complementary therapies practice.||
1.1 Research and discuss the implications of key legislation relevant to working in complementary therapies in a salon environment.
1.2 Correctly apply key legislation relevant to working in complementary therapies in a salon environment during your work-based practice.
|2.||Understand and follow relevant codes of ethics and professional practice as laid out by regulatory bodies for complementary therapies, and polices and practices of the workplace.||
2.1 Identify codes of ethics and professional practice (as laid out by regulatory bodies for the complementary therapies you are performing in the college salon), and the policies and practices of the college salon and how they will influence your work-based practices.
2.2 Apply relevant codes of ethics and professional practice, and the policies and practices of the college salon.
|3.||Demonstrate professional practice in a realistic working environment, reflect on your practice and identify ways to improve.||
3.1 Conduct consultations correctly, devise treatment plans, perform practical skills in line with N.O.S adhering to relevant legislation including health and safety legislation, and give relevant home care advice to meet the needs of clients.
3.2 Complete client records correctly.
3.3 Evaluate the treatment plans and the treatments you have provided for clients and discuss how they could be improved.
3.4 Build positive relations with work colleagues and clients.
|4.||Review your professional/personal development plan (PDP).||4.1 Review your experiences in the salon and update your professional/personal development plan (PDP) to reflect your learning in this module.|
|5.||Have demonstrated academic skills at level 4.||
5.1 Demonstrate the following in your assessed work:
(i) appropriate structure and good presentation;
(ii) correct use of English (e.g., grammar, punctuation, spelling, style);
(iii) correct use of Harvard referencing;
(iv) theoretical knowledge appropriate to level 4.
Your achievement of the learning outcomes for this module will be tested as follows:
|Description||Assignment 1,750 words||Work-based practice – Portfolio -Records of two observation of practice (LO 2 and 3) , tutor’s report, treatment plans, and an evaluation of treatment plans (L.O.3) -Reflective journal and updated PDP (L.O. 4)|
Before taking this module you must have successfully completed the following:
No restrictions apply.
The reading for this module will largely depend on the specific complementary therapies the student will be applying in the salon. However, the following are sources which will be useful:
Disability rights Commission (n.d) Goods and services: Making access to goods and services easier for disabled customers – A practical guide for small businesses and other small service providers – Making rights a reality.
http://www.direct.gov.uk/en/DisabledPeople/Everydaylifeandaccess/Everydayaccess/DG_4018353 [7 June 2009]
Moon, J. (2000) Reflection in Learning and Professional Development: Theory and Practice. London: Routledge
Salas, E., Bowers, C. A., Edens, E. (2001) Improving Teamwork in Organizations : Applications of Resource Management Training. Mahwah, N.J. Lawrence Erlbaum Associates, Inc. Netlibrary. http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=60433 [4 May 2009]
Smith, G. (2004) Leading the Professionals : How to Inspire & Motivate Professional Service Teams. London: Sterling, VA: Kogan Page. http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=120891 [4 May 2009]
Aromatherapy Council http://www.aromatherapycouncil.co.uk/
Complementary and Natural Healthcare Council http://www.cnhc.org.uk/pages/index.cfm
Complementary Therapists Association http://www.complementary.assoc.org.uk/
General Regulatory Council for Complementary Therapists http://www.grcct.org/
Health and Safety Executive http://www.hse.gov.uk/
The Independent http://www.independent.co.uk/student/magazines/complementary-therapy-has-more-opportunities-for-careers-than-ever-before-398005.html
NHS Careers http://www.nhscareers.nhs.uk/details/Default.aspx?Id=910
NHS Choices – Your health, your choices http://www.nhs.uk/Pages/HomePage.aspx
Skills for health http://www.skillsforhealth.org.uk/about-us.aspx
Trading standards – advice for business http://www.eastsussex.gov.uk/business/tradingstandards/default.htm
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