10 credits at level HE4
The purpose of this module is to give students an appreciation of the key drivers for the success of a business organisation and how employees can contribute towards its success. Students will learn about the profitability of organisations and the systems within organisations that facilitate this. The module provides students with an introductory exposure to the areas covered in the module. Although the module has a broad coverage of content, the coverage should be appropriate to the level and number of credits attached to the module
1.Personal Effectiveness: Analysing situations using SWOT Analysis; Strategies to deal with problem situations (e.g., time management, effective communications, information gathering; prioritising ); Responsibility and accountability; Obtaining support; Working effectively with managers and colleagues; Self development and learning; Ethics and attitudes when working with others; Assertiveness; Reflective practice; Reflective journals; Action planning.
2.Financial matters: Costs associated with operating a business; Types of costs (e.g., fixed and variable, direct and indirect); Revenue and profit; Cost control and reduction; financial systems.
3.Office and Information Technology in Business; Effective use of communication systems at work (e.g., telephone, email, internet, database); IT issues (e.g., password protection, viruses, malfunctions, back up procedures); Dealing with important and confidential information; Data protection legislation; Procedures and protocols.
4. Documentation and tracking systems: Types of documents encountered in the workplace (e.g., job sheets, recording reports, QC reports, labels on tapes and discs, employees’ timesheets, duty logs, electronic documentation-metadata, accident logs, fault logs); Quality of document completion (e.g., accuracy, unambiguity, legibility and presentation); tracking systems (e.g., library and dispatch, logging in and logging out, deadlines, handover, masters); Federation against Copyright Theft (FACT).
5. Client handling: Internal and external clients; Need for good client care; Principles of good client care (e.g., identification of client needs; use of appropriate questioning techniques; active listening; appropriate ethics and attitudes when working with clients); Methods of contact (e.g., telephone, email, face-to face, texting); Dealing with difficult clients and situations (e.g. using negotiation skills, effective presentation skills, assertive behaviour, showing empathy with clients, improving business relationships, recognising difference between opinion and fact, self awareness; obtaining information that is needed); Reflection on, and evaluation of, dealing with clients (including difficult clients in difficult situations) and action planning to improve performance.
6. Health, safety and security: Legal duties and responsibilities of the employer and employees regarding health and safety at work (e.g., legislation, reporting health and safety problems, fire precautions, fire extinguishers, electrical safety); Working safely (e.g., lifting, posture when using computers, hearing loss and vision); First aid; Personal safety; Maintaining a secure environment. Data Protection Act. Threats to computer security: anti-virus, firewalls.
A wide range of teaching and learning methods will be used e.g., formal class sessions, experiential visits, work-based learning, scenario-based role play, and on-line discussion boards. Students will also keep a journal and engage in reflective practice. A blended-learning approach will be utilised and students will be engaging in work-based experiential learning.
The assessment for this module consists of students undertaking a negotiated work-based project on a selected organisation. The project will involve students investigating practices in a specified organisation and researching and applying the relevant academic, theoretical material appropriate to HE4. This approach to assessment allows the integration of theory and practice.
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
Understand how to manage yourself and work effectively with your managers and colleagues.
|1.1 use SWOT Analysis to analyse a range of situations which impact on your personal effectiveness in your working role, and apply strategies to deal with problem situations.|
Be aware of the costs associated with running a selected organisation, the factors that raise costs, and the role of employees in helping to keep costs down.
|2.1 explain the costs associated with running a selected organisation, the factors that raise costs, and how employees can help to keep costs down.|
|3.||Office and Information Technology in Business
Understand the procedures for working effectively in the office.
3.1 explain how to make effective use of communication systems at work.
3.2 identify the protocols and procedures that exist in a selected organisation for effective working in the office and justify the need for them.
3.3 explain why passwords, security, and anti virus and firewall protection are important and the legal issues associated with data protection.
|4.||Documentation and tracking systems
Understand the importance of a range of documents used in a selected organisation, and of maintaining quality in respect of document completion and tracking systems.
|4.1 examine a range of documentation used in a selected organisation, describe their purposes, and comment on the quality of the document completion, and the tracking system.|
Understand the need for good client care and what this comprises, evaluate your own performance, attitudes, and ethics when dealing with clients (including difficult clients in difficult situations), and suggest self-improvement in this area.
5.1 justify the need for good client care and identify the skills, attitudes and ethics needed by those who deal with clients.
5.2 reflect on and evaluate your own performance, attitudes, and ethics when dealing with clients and suggest how you could improve in this area.
|6.||Health, safety and security
Demonstrate an understanding of the key role that health and safety plays in your industry and your responsibilities in contributing to a safe and secure working environment.
6.1 explain the legal duties and responsibilities of the employer and employee regarding health and safety and justify the need for them.
6.2 analyse the requirements of a specified role and outline the role holder’s responsibilities in contributing to a safe and secure working environment.
Your achievement of the learning outcomes for this module will be tested as follows:
|Description||Negotiated work-based project 1,500 words|
Before taking this module you must have successfully completed the following:
and/or be taking the following corequisite modules:
No restrictions apply.
Harvard Business Essentials (2005) ‘Creating and Implementing Strategy:
‘Increase Your Personal Productivity and Effectiveness’, Harvard Business School Press: USA
Institute of Management, (1999) ‘Personal Effectiveness and Career Development (Business Checklists)’ Hodder & Stoughton: UK
Nokes, S. & Kelly, S. (2007) ‘The Definitive Guide to Project Management: The Fast Track to Getting the Job Done on Time and on Budget’ Financial Times/ Prentice Hall: UK
|Host Subject Group:||Art and Design|
|User Name||Date Accessed||Action|