20 credits at level HE6
This module seeks to explore the various concepts of quality management in the manufacturing and service industrial. It aims to provide the student with an understanding of the fundamental need to satisfy customers and to identify and apply the principles, techniques and developments of quality, reliability and environment management within the engineering sector.
The key concepts will be introduced and discussed through the formal lectures, which will be reinforced by tutorials and workshops through the case studies and practical exercises.
You will also use various learning tools, for example the internet, text books, journals and the Moodle to support your study and help your assignment preparation.
The first assignment will be designed to assess the students understanding of principles, techniques and developments of quality, reliability and environment management in manufacturing or service industrial, which will be a case based and assessed by a group work and individual presentation.
The second assessment will focus on the student’s application of the theory to the real or virtual manufacturing and service organisations. It will be a time-constrained in-class assessment.
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||Understand the definition and concepts of quality, reliability and environment management;
Critically describe quality, reliability and environment management concepts and principles, and explain the TQM and TPM;
|2.||Understand and be able to apply the international ISO quality, reliability and environmental standards, specifications and certifications||Apply these standards to real or virtual organisations|
|3.||Understand the importance of communication and customer care in quality management||Have communication, computing and presentation skills appropriate to quality systems in different industries|
|4.||Understand the economics of quality and cost of quality and understand the application of statistical process control||Identify various failure costs and apply statistical theories to analyse, control and eliminate process and system variations|
|5.||Understand and be able to apply TPM and FMEA concepts||Apply overall equipment efficiency (OEE) to analyse and improve processes and systems performance and apply FMEA to identify product, process and system failures and analyse the related effects|
|6.||Understand the typical frequency distributions for failure and relevant mathematical models, and use these to predict and assess system reliability||Assess reliability from live information using graphical and analytical techniques and use of redundant and standby components and systems|
Your achievement of the learning outcomes for this module will be tested as follows:
|Description||Group work||Group work|
There are no prerequisites for this module.
No restrictions apply.
Oakland, John S (2008) Statistical process control 6th ed. London : Butterworth-Heinemann
Dale, B. G; Wiele, Anthony van der; Iwaarden, Jos van (2007)Managing quality 5th ed. Oxford : Blackwell
Summers, Donna C. S (2007) Six sigma : basic tools and techniques Upper Saddle River, N.J. : Pearson/Prentice Hall
Goetsch, David L; Davis, Stanley (2006) Quality management : introduction to total quality management for production, processing, and services 5th ed Upper Saddle River, N.J. : Pearson/Prentice Hall
Evans, James R; Lindsay, William M (2005) The management and control of quality 6th ed Mason, Ohio : South-Western
Yang, Kai & El-Haik, Basem (2003) Design for six sigma: A roadmap for product development New York : McGraw-Hill [available online]
Yang, Kai (2005) Design for six sigma for service London : McGraw-Hill
Basu, Ron; Wright, J. Nevan (2003) Quality beyond Six Sigma, Oxford : Butterworth-Heinemann [available online]
Oakland, John S (2003) Total quality management : text with cases 3rd ed Oxford : Butterworth-Heinemann
Clark, G. J (2002) Quality matters : the decade of quality, 1989 – 2000 Clitheroe : Spire City Pub
Bank, John (2000) The essence of total quality management 2nd ed Harlow : Financial Times/Prentice Hall
Godfrey, A. Blanton; Juran, J. M (2000) Juran's quality handbook 5th ed London : McGraw-Hill
Sale, Diana N. T (2000) Quality assurance : a pathway to excellence Basingstoke : Macmillan 2000
Total quality management & business excellence [available online]
Insight Media (2006) Professionally designed and produced quality toys (DVD)
Insight Media (2006) Design for safety and quality : lessons learned from the amalysis of crashed Daimler...(DVD)
Ranky, Paul G (2006 ) Design for safety and quality : lessons learned from the analysis of crashed Daimler-Benz/Mercedes automobiles (DVD)
ISO - http://www.iso.org/iso/qmp
Free Management Library - http://managementhelp.org/quality/quality.htm
American Quality Society - http://www.asq.org/
BARQA - http://www.barqa.com/
|Host Subject Group:||Engineering|
|User Name||Date Accessed||Action|