20 credits at level HE6
This module is aimed at Professionals, particularly in the fields of Health and Social Care who care for clients/carers who have palliative care needs.
Effective communication improves the experience of care and reduces distress for clients facing life-limiting illnesses. In line with the aims of Palliative Care, effective communication is central to enabling effective assessment and management of client’s needs in a way that is relevant to supporting their sense of well being and thus quality of life.
This module aims to:
• Promote the professional’s critical self-awareness of his/her own and of client’s communication behaviours and consider the impact on the therapeutic relationship.
• Promote knowledge and ability in communicating, necessary to support a therapeutic professional/client relationship. This includes enabling professionals to elicit clients understanding of their condition, their concerns and priorities of care and acting on those appropriately.
This module can be taken as part of the ‘BSC (Hons) Professional Studies in Supportive and Palliative Care’ pathway or as a stand-alone for professional practice development needs.
• Theoretical perspectives relating to communication.
• Self-awareness relating to communication behaviours.
• Factors that influence communication behaviours & professional/client relationships.
• Core interpersonal communication skills
• Behaviours that help/hinder effective communication
• Skills of assessment in eliciting client understanding of their condition, concerns & priorities of care.
This module will be facilitated through student centred, blended learning approaches.
The 200 hours notional time given to this module will be allocated as follows:
• Facilitated learning (including inter-alia lectures, experiential workshops, directed study, tutorials) = 60 hours.
• Placement days = 21 hours.
• Independent student learning & preparation = 119 hours.
The assessment will be in the form of 2 pieces of work totaling 5,000 words. These will be designed to assess Learning Outcomes 1-4.
In assessment ONE the student will critically appraise his/her own communication skills. This will entail critical analysis of a recorded, simulated professional/client interaction. (3,000 words).
In assessment TWO the student will critically reflect on communication behaviours through a work-based communication incident that was critical to him/her. (2,000 words).
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||Demonstrate analytical insight into use of self in communications with clients and/or other professionals||
1.1 Critically analyse the use of self in professional relationships with clients and/or other professionals.
1.2 Critically Identify the impact of the influences of ‘self’ in the communication
|2.||Demonstrate critical reflection of a situation when communicating, or on the behalf of, clients who face life-limiting illnesses.||
1 Demonstrate systematic understanding of the potential difficulty & barriers that influence both the professional & client in the communication situation.
2.2 Critically evaluate potential coping strategies used by both professionals & clients.
|3.||Demonstrate an understanding of diversity in therapeutic communication||
3.1 Critically evaluate diversity issues in therapeutic communication.
3.2 Critically communicate the relevance of working with diversity to enable relevant outcomes in communication.
|4.||Provide an analytical awareness of, and skill in behaviours that promote therapeutic communication||
4.1 Critically communicate a variety of advanced communication behaviours that promote & those that inhibit therapeutic communication.
4.2 Critically appraise how communication behaviours impact on the therapeutic relationship.
4.3 Reflect on and critically analyse communication behaviours that promote therapeutic communication
Your achievement of the learning outcomes for this module will be tested as follows:
|Description||In assessment ONE the student will critically appraise his/her own communication skills. This will entail critical analysis of a recorded, simulated professional/client interaction. (3,000 words).||In assessment TWO the student will critically reflect on communication behaviours through a work-based communication incident that was critical to him/her. (2,000 words).|
There are no prerequisites for this module.
No restrictions apply.
Barraclough, J. (2000) Cancer and emotion. 3rd Edition. Wiley & Sons; England.
Bayliss, J. (2004) Counselling Skills in Palliative Care. Cromwell Press; Wiltshire.
Bergland, C. & Saltman, D. Eds. (2005) Communication for Health Care. Oxford University Press; Australia.
Billington R, Hockey J & Strawbridge S (1998) Exploring Self & Society. Macmillan Press; Hampshire.
Burton, M. & Watson, M. (1998) Counselling People with Cancer. Wiley; London
Faulkner, A. & Maguire, P. (2002) Talking to cancer patients and their relatives. Oxford Medical Publications; Oxford.
Koprowska, J. (2005) Communication & Interpersonal Skills in Social Work (Transforming Social Work Practice. Learning Matters Ltd.
Lloyd-Williams, M. (2003) Psychosocial Issues in Palliative Care. Oxford University Press; New York.
Lugton, J. (2002) Communicating with dying patients and their relatives. Radcliffe Publishing; Oxford
McCabe, C. & Timmins, F. (2006) Communication Skills for Nursing Practice. Palgrave Macmillan; Hampshire.
Payne, S., Seymour, J. & Ingleton, C. (2004) Palliative care nursing: Principles and Evidence for Practice. Open University Press; Berkshire
Rungapadiachy Dev M. (2008) Self awareness in health care. Palgrave Macmillan; Hampshire.
Silverman, J., Kurtz, S. & Draper, J. (2005) Skills for communicating with patients. 2nd Edition. Radcliffe Pubs; oxford.
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