20 credits at level HE5
This is a core module for Sports Development, Sport and Leisure Management and Tourism Management students. The module carries 20 credits (standard) and is delivered over 7 weeks. The first component of delivery focuses on service management theory, and assesses the significance of organisational structures and cultures. Following this, quality management philosophies and techniques are appraised. The final component centres on developing practical management skills, which students may need to apply during their work placement period and/or in graduate employment.
Service management concepts and issues
Role of the service manager
Problem solving theory
Corporate identity and culture
Problems and issues related to the sport, leisure and tourism industries
The overall service product; consumer experience
Evaluation of company policy
To accommodate the work placement, the module is delivered in the first seven weeks of the semester, with additional tutorial slots being provided to facilitate learning.
The formal contact hours will be made up as shown below;
Lectures = 10 hours
Seminars = 11 hours
Tutorials hours = 21 hours
Outside of the 42 hours contact there is provision for 158 hours of independent learning.
Total learning hours = 200 hours
Students will be expected to undertake preliminary reading prior to lectures. The tutor will consolidate this information by a mix of standard lectures coupled with, seminar sessions and tutorials. Students will be expected to demonstrate a certain independence in their study by research which encompasses texts beyond those advised by the tutor. Tutorials will allow for guidance and feedback on progression within the module.
when you have successfully completed this module you will:
to demonstrate that you have achieved the learning outcome you will:
|1.||be abe to identify the scope of service management; with specific reference to individual roles and responsibilities||have analysed management functions and roles within service industries|
|2.||be able to analyse effectively the structure and culture of service organisations||have appraised different structures and cultures of organisations within the sport, leisure and tourism industries|
|3.||be able to identify and distinguish the components of service management through problem-solving analysis||have appraised issues and problems facing managers within the sport, leisure and tourism industries|
Your achievement of the learning outcomes for this module will be tested as follows:
|Description||Case study 1 2000 words||Case study 2 2000 words|
There are no prerequisites for this module.
No restrictions apply.
Buchanon D & Huczynski A (2001) Organizational Behaviour: An Introductory Text, London: Prentice-Hall
Johnson G, Scholes, K and Whittington R (2004) Exploring Corporate Strategy (7th edition) Harlow: Financial Times Prentice Hall
Kandampully J, Mok C and Sparks B (1999) Service Quality Management in Hospitality, Tourism and Leisure, London: Haworth
Lashley C and Lee-Ross D (2003) Organization Behaviour for Leisure Services, Oxford: Butterworth-Heinemann
McMahon U and Yeoman I (2004) Sport and Leisure Operations Management London; Thomson
Mullins, L (2005) Management and Organisational Behaviour (7th edition), London: Prentice Hall
Oakland, J S (2003), Total Quality Management, (3rd edition), Oxford: Butterworth- Heinemann
Pettinger, R (2002) Introduction to Management, (Third Edition), Basingstoke: Palgrave
Torkildsen G (2005) Leisure and Recreation Management (5th edition) London: Routledge
Van der Wagen, L & Davies, C (2000), Supervision & Leadership in Tourism and Hospitality, London: Cassell
Williams, C (2003) Service Quality in Leisure and Tourism, Wallingford: CABI
Wolsey C and Abrams J (eds) (2001) Understanding the Sport and Leisure Industry, Harlow: Longman
|Host Subject Group:|
|User Name||Date Accessed||Action|